These terms and conditions govern the sale of products by us (OHKO Fuel) to you on the ohkofuel.co.uk website. These terms and conditions constitute the entire agreement between Nutrition World Limited t/a OHKO Fuel, whose registered address is Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambs, PE7 3EL and you the customer. Please read these conditions carefully before purchasing OHKO Fuel products. By ordering our products, you signify your agreement to be bound by these terms and conditions.
Items sold by OHKO Fuel are dispatched from our fulfilment centre in Peterborough, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.

Our Contract

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you. Our "Order Confirmation" emails are to confirm that we have received your "Offer to Buy". All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these. We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not.

Free Gifts

Free gifts offered with promotions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable. Free gifts are not included in the 30 day money back guarantee and hold no monetary value. They are not eligible for exchange and cannot be replaced or claimed as lost in the post.

Promotions

We regularly offer our customers vouchers and promotions on our website, through email marketing campaigns, affiliate websites and other marketing channels. Voucher codes cannot be redeemed in conjunction with any other offers (eg. sale products) unless stated otherwise within the promotion. Cashback via our affiliate partners may not be paid if a voucher code is used, please see the terms and conditions on the cashback provider's website before proceeding with your purchase. Marketplace products are excluded from offer codes, discounts and promotions.

Social Media Competition Terms & Conditions

Facebook Competitions - "Freebie Friday"

Our Freebie Friday competitions begin every Friday on the OHKO Fuel Facebook page and end on the following Sunday at 11.59pm (or the next working day in the event of bank holidays)

To enter you must LIKE, LOVE, or WOW the Freebie Friday post from OHKO Fuel on Facebook unless stated otherwise in the competition post.

The winner(s) are chosen at random on the following Monday and announced on the OHKO Fuel Facebook page as well as messaged directly (unless a Bank Holiday). Failure to respond to our message and provide your address within 3 days may result in another winner being chosen.

Any posts containing anything foul, offensive or deemed as spam will result in the user being removed from the competition.

Any personal contact details of entrants and/or winners will be for the sole use of OHKO Fuel, in order to communicate regarding prizes and dispatch. We will not pass your details on to any third party company.

This competition is offered by OHKO Fuel and is open to all Facebook followers. Employees, agents, affiliates or suppliers of OHKO Fuel and/or its subsidiaries, nor family members of such persons, are not eligible to enter this competition.

OHKO Fuel products or services are not endorsed by Facebook; this competition is offered solely by OHKO Fuel.
OHKO Fuel reserve the right to provide alternative products to the ones pictured.

Entry to this competition is deemed as acceptance of these terms and conditions.

OHKO Fuel reserves the right to amend the terms and conditions of this giveaway at any point.

Twitter Competitions - "Win it Wednesday"

The competition will begin each Wednesday at 9.00am and will end at 11:59pm the same day.

To enter you must follow OHKO Fuel on Twitter and retweet our #WinItWednesday tweet.

One winner (unless stated otherwise in the tweet) will be chosen at random on the following Thursday morning. Winners will be contacted via direct message on Twitter, if you are chosen you must respond with your contact information within 24 hours or an alternative winner will be drawn.

Any posts containing anything foul or offensive will result in the user being removed from the competition.

A full postal and email address must be given at the time of entry. These details will be used to send your prize to you/communicate regarding the delivery of your prize.

This competition is offered by OHKO Fuel and is open to all Twitter users. Employees, agents, affiliates or suppliers of OHKO Fuel and/ or its subsidiaries, nor family members of such persons, are not eligible to enter this competition.

OHKO Fuel products or services are not endorsed by Twitter; this competition is offered solely by OHKO Fuel.

OHKO Fuel reserve the right to amend the terms & conditions of this giveaway at any point, and to provide alternative products to the ones shown.

Import Duty and VAT

The prices payable for goods as set out in the website are, inclusive of VAT where applicable and shipping/handling costs for UK buyers. For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.

Payment

We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown in the subscription magazine and on the Website. We reserve the right to request that we receive payment from you before we supply any products to you.

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex-works. This means that the sale is completed in the UK.

Electronic Communication

s When you transact with OHKO Fuel or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the ohkofuel.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of the United Kingdom. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the United Kingdom.

Cancellation Policy

At OHKO Fuel we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at customerservice@ohkofuel.co.uk

Goods must then be returned within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:
OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office.

You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions. We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Our Processing of Your Personal Data

In order to process your order, the following may be required:
Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any OHKO Fuel offers which we think may be of interest to you.

We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.

Our Use and Protection of Your Personal Data for Marketing Purposes

At OHKO Fuel we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. OHKO Fuel understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. OHKO Fuel therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by OHKO Fuel or its subsidiaries You may at any time request us not to receive such information by writing to us at OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL or alternatively by emailing us at customerservice@ohkofuel.co.uk.

OHKO Fuel may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by writing to us at OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL or emailing us at customerservice@ohkofuel.co.uk.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Disclaimer

This information (and accompanying material) provided by Nutrition World Limited trading as OHKO Fuel is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified healthcare professional. OHKO Fuel strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Nutrition World Limited trading as OHKO Fuel strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

Our Details

For Customer Service Department please write to us:
OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL
Nutrition World Limited trading as OHKO Fuel, registered in the UK. Registration number 10965363.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

What's in these terms?

These terms tell you the rules for using our website https://www.ohkofuel.co.uk (our site).

Who we are and how to contact us

https://www.ohkofuel.co.uk is a site operated by Nutrition World Limited trading as OHKO Fuel ("We"). Registered in the UK with company number 10965363 and our registered address is Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL

We are a limited company.

To contact us, please email dataprotection@ohkofuel.co.uk

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Notice which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply (https://www.ohkofuel.co.uk/terms) will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22nd May 2018.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dataprotection@ohkofuel.co.uk

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information uploaded by other users of the site, such as customer's reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us on https://www.ohkofuel.co.uk/contact-us.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply (https://www.ohkofuel.co.uk/terms).

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of, or reliance on, any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact pressoffice@ohkofuel.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Welcome to the OHKO Fuel privacy notice.

At OHKO Fuel we are committed to ensuring you receive the highest level of service that we can provide, this includes respecting and protecting your privacy. We want our customers to be able to use our services confident in the knowledge that we are serious about protecting personal information. Therefore we are updating our processes and policies to meet the EU's new data privacy rules (the GDPR).
This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Jump to:

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY

1. Important information and who we are

Purpose of this privacy notice

This privacy notice explains how OHKO Fuel collect and process your personal data when you interact with us, including any data you may provide through this website, when you sign up to our newsletter, purchase a product or service or take part in a competition. It also explains how we'll store and handle that data, and keep it safe.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

OHKO Fuel is the trading name for Nutrition World Limited (business registration number 10965363) and is the data controller responsible for your personal data (referred to as OHKO Fuel, "we", "us" or "our" in this privacy notice).

Established over a decade ago, we have grown to become an industry leader supplying customers all around the world with premium quality supplements. All our products are manufactured within the UK to EU standard and are GMP approved.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

You can:

  • email us: dataprotection@ohkofuel.co.uk
  • write to us: Data Privacy Manager, OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL; or

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated in May 2018 and historic versions can be obtained by contacting us. It's likely that we'll need to update this Privacy Notice from time to time. We'll notify you of any significant changes, but you're welcome to come back and check it whenever you wish.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, notes from our conversations with you, details of any complaints or comments you make, items viewed or added to your basket, web pages you visit and how and when you contact us.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have placed with us but we will notify you if this is the case at the time.

3. When and how we collect your personal data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact, Financial, Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for or buy our products or services on line, over the phone or by filling in an order form;
    • visit and / or create an account on our website;
    • subscribe to our newsletter;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback;
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:
      • analytics providers;
      • advertising networks.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
    • Identity and Contact Data from data brokers.
    • Identity and Contact Data from publicly available sources.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

See below to find out more about the types of lawful basis that we will rely on to process your personal data.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. These include contracts, legitimate interests, consent and legal obligations. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) Deliver a product to you (we may need to share your details with a third party providing a service, such as delivery couriers)
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us, protect you from fraud and record your marketing preferences)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Sending you legally required information relating to your orders or information about products
(c) Asking you to leave a review or take a survey
(d) Responding to your queries, refund requests or complaints.
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated, to study how customers use our products/services, to provide you with the best service and to understand how we can improve our service based on your experience)
To enable you to take part in a prize draw, competition or complete a survey and to allow us to administer any of our prize draws or competitions (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you; send you relevant communications by post in relation to updates, offers, services or products; measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences and to conduct market research campaigns (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside OHKO Fuel for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by:

  • logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences in your online preference centre;
  • following the opt-out links on any marketing message sent to you;
  • sending an email with your full name and address and your preference request to customerservice@ohkofuel.co.uk;
  • writing to us at OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL; or

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

7. Data security

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, we secure access to all transactional areas of our websites using 'https' technology and secure sensitive data (such as payment card information) by SSL encryption. A padlock at the bottom of your browser indicates that encryption is in operation.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data as set out below:

  • Access to the personal data we hold about you, free of charge in most cases.
  • Correction of your personal data when incorrect, out of date or incomplete - please update your online account, or contact our Customer Services team by email at dataprotection@ohkofuel.co.uk or in writing to Data Privacy Manager, OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL.
  • Erasure of your personal data for example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
  • That we restrict the way we process your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • That we transfer your personal data to a third party by providing to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Review of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), such as:

  • Full name of the account holder
  • Postal address
  • Telephone number
  • Customer number (if available)
  • Recent order number (if available)
  • Email address(s) registered with us (if available).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

  • Service providers acting as processors based in the UK who support our website and other business systems.
  • Operational companies based in the UK such as delivery couriers.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
  • Payment processors based in the UK.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Direct marketing companies based in the UK who help us manage our electronic communications with you.
  • External online companies such as Google or Bing to show you products that might interest you while you're browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our cookie policy for details.

About this cookie policy

This cookie policy details what cookies are and how we use them on our website. It details what information is stored in cookies and used during your visit. By using our website, you agree to our use of cookies on this website according to this policy.

What are cookies?

Cookies are small text files that are stored on your device by your web browser. These files contain small amounts of data that help to customise and improve your experience whilst using our website.

For further information about cookies please refer to www.allaboutcookies.org.

How are cookies used?

We use cookies in order to distinguish you from other users of the website. This helps whilst you are navigating our website and to remember certain actions you have performed, such as logging in, adding an item to your shopping basket and your progress during checkout.

What types of cookies do you use?

Cookies can be temporary or persistent. Temporary (or "session") cookies, only exist whilst you are still browsing the website. Once you finish browsing, the cookies are destroyed. Persistent cookies remain until they reach their expiry date.

OHKO Fuel use the following types of cookies:

Functionality cookies: These cookies are used to uniquely identify you when you visit our website and enable you to place orders, view your order history and check your Subscribe and Save schedule.

Analytical cookies: These cookies allow us to count the number of visitors both new and existing to our website. They also help us provide a better experience for our users by improving website navigation, performance and page load times.

Targeting cookies: These cookies record the products you have looked at on our website and remain persistent whilst the items remain in your basket. We use these cookies with our advertising partners to display better ads relevant to you and your interests. These cookies allow us to share information with other websites.

What information do we collect and store within cookies?

For any visitor to our website, we automatically record the following information:

  • IP address,
  • accessing device details such as web browser and platform
  • how you found our website (eg. referral or search engine),
  • any search terms used or advertisements clicked to locate our website.
  • We also record pages navigated, browsing time between pages and any errors encountered whilst browsing our website.

Can I block cookies on your website?

Most web browsers allow the user to specify if cookies can be used on a per-website basis. To find out how to enable/disable cookies see www.allaboutcookies.org.

Please note that by disabling cookies on our website, you may find you are unable to access specific parts of the website or place an order with us.

Changes to this policy

This cookie policy may be updated from time to time and without notice. By continuing to use our website, you agree to accept the current version of our cookie policy.

Express Delivery Service

OHKO Fuel orders are dispatched on the same day (for orders received before 12 noon) or within 48 hours (subject to stock availability - out of stock items will be dispatched as soon as they arrive).

Our Express Delivery Service* is now at £3.49 or FREE when you spend over £30. Orders placed before 12 noon Monday to Friday with our Express Delivery Service should arrive with customers within 24 hours. Estimated delivery periods exclude bank holidays. UK only.
 

*Due to unforseen circumstances with our courier, we are unfortunately unable to offer a 24 hour delivery service at present. Our current express service will be delivered within 48 hours – this is still a trackable service. We are looking to return to 24-hour express delivery as soon as possible.

Standard Delivery Service

For standard delivery: All standard orders within the UK are delivered by Royal Mail. The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 3-5 business days excluding the day of despatch. Estimated delivery periods exclude bank holidays. The UK only. European and international orders are delivered by the country's local post. Delivery times may vary.

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.

Please note that we are unable to investigate the non-arrival of goods until 8 working days after dispatch for UK orders, and 24 working days after dispatch for international orders.

Please note: We are unable to deliver to PO BOX addresses when orders are placed using our standard delivery service, as our couriers do not provide this service.

If you would like your goods delivered to a PO BOX address please select next-day delivery when placing your order. All orders placed using next-day delivery are dispatched with a different courier, which can deliver to PO BOX addresses.
 

Postage & Packaging Charges

Standard delivery to UK addresses: £1.99
Next Day delivery to UK addresses: £3.49 for all orders or FREE when you spend over £30
European and International delivery: Calculated on weight and size

For all European and International orders, delivery charges will vary depending on the total weight and size of the order. As you add products to your basket the delivery charge will automatically update. With this new service, we hope to offer all our international customers fair and competitive delivery charges.
 

Returns & Refunds Policy

We offer free returns on all products. Any unopened items returned within 30 days of the date of delivery will qualify for a no quibble refund or exchange.

If you wish to request a refund please email us at customerservice@ohkofuel.co.uk. You must have your order reference number, full name and contact details.

Claims must be made within 30 days of purchase.

You must provide a valid reason for the claim.

Only one claim can be made per person, household, email address, payment method or IP address.

Claims can only be made against one tub of OHKO Fuel.

Claims can only be on a customer's first order of OHKO Fuel.

The amount we will refund is the amount paid for the product; postage is not included.

OHKO Fuel reserves the right to withdraw this offer at any time.

OHKO Fuel reserves the right to amend the terms and conditions of this offer at any time.

Please use the address below. We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds will be given on products that have been opened, or returned after 30 days from the date of delivery. Refunds will be processed once the returned items are received back. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded.

OHKO Fuel, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambridgeshire, PE7 3EL

See our cancellation policy for more details.

This Returns Policy does not affect your legal rights.